Refunds and cancellations

Last updated 29 September 2026. Slams Grow is operated by Ziya Academy LLP, Muppathadam, Ernakulam, Kerala.

Wallet top-ups

Money you add is held in your Slams Grow wallet and is used only when you pay for a campaign. You can ask for any unused wallet balance to be returned to the account it came from. We process such requests within 7 working days; your bank may take a further 5 to 7 working days.

Campaigns

You can cancel a campaign before it goes live from your account, and the full amount returns to your wallet. Once live, you are charged only for tasks our team accepts. When a campaign ends or is cancelled, the amount for undelivered tasks, with its GST, returns to your wallet and we issue a credit note.

Disputes

If you believe a delivered task did not meet the brief, report it from the campaign within 7 days. We review every report and respond within 72 hours.

Failed payments

If money leaves your account but your wallet is not credited, it is usually added automatically within a few minutes. If not, it is reversed by your bank within 5 to 7 working days. Raise a request through the enquiry form on our home page with the transaction reference.